Exploring the Big Data and Cloud Computing Management in E-Government Services: A Qualitative Case Study in Terengganu Public Sector

  • Mariana Jusop Department of Accounting, Faculty of Business and Management, Universiti Sultan Zainal Abidin (UniSZA), Malaysia
  • Noor Fadzlina Mohd Fadhil Department of Accounting, Faculty of Business and Management, Universiti Sultan Zainal Abidin (UniSZA), Malaysia
  • Wan Izyani Adilah Wan Mohamad Department of Accounting, Faculty of Business and Management, Universiti Sultan Zainal Abidin (UniSZA), Malaysia
  • Nurul Huda Mustafa Department of Accounting, Faculty of Business and Management, Universiti Sultan Zainal Abidin (UniSZA), Malaysia
  • Noorhayati Mansor Department of Accounting, Faculty of Business and Management, Universiti Sultan Zainal Abidin (UniSZA), Malaysia
Keywords: Big data, Cloud computing management, E-government services, Terengganu Public Sector


The emergence of big data has caused various challenges to data management lifecycle including storage, processing, sharing, and applications. During the same time frame, the fast development in cloud computing provides increased efficiency in computing support that address these challenges. However, there are issues in big data and cloud computing management which include security concerns, data fragmented, and distrust in using clouds that could become the roadblock to e-government services success. Although ensuring data management has been the responsibility of providers in the public sector, this issue seems to be unavoidable. In such circumstances, initiatives from the public sector agencies are crucial to ensure data is effectively managed. This research in progress aims to investigate how the public sector agencies in Terengganu manage data to improve the e-government performance. The research uses the interpretive research paradigm and adopts the qualitative research methodology using a case study design. A single case of a public sector which utilizes big data and cloud computing within the e-government platform is selected as the case for this research. The findings of this research are expected to be used in developing a framework of big data and cloud computing management which will assist in providing reliable and accurate information to citizens within the e-government environment.


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How to Cite
Mariana Jusop, Noor Fadzlina Mohd Fadhil, Wan Mohamad, W. I. A., Nurul Huda Mustafa, & Noorhayati Mansor. (2021). Exploring the Big Data and Cloud Computing Management in E-Government Services: A Qualitative Case Study in Terengganu Public Sector. The Journal of Management Theory and Practice (JMTP), 2(3), 24-27. https://doi.org/10.37231/jmtp.2020.2.3.172