FACTORS INFLUENCING E-GOVERNMENT ADOPTION IN NIGERIA: THE MEDIATING ROLE OF SERVICE QUALITY
DOI:
https://doi.org/10.37231/jmtp.2025.6.1.457Keywords:
Perceived Usefulness, Social Influence, Service Quality, E-government Adoption, NigeriaAbstract
E-government adoption is an acceptance or utilization of new technological communication devices such as internet, and computers for the purpose of providing services to the general public in a particular region or country. This study aim to examine whether service quality as mediator can influence the link between perceived usefulness and social influence and also establish the connection between the two variables within the context of Waziri Umaru Federal Polytechnic (WUFED Poly) Birnin-Kebbi, Nigeria. Studies that examine the effect of perceived usefulness, social influence on e-government adoption and the mechanism through which it influences e-government adoption appears to be scarce. This study employed a quantitative technique to collect data from 164 randomly selected respondents. The instruments include social influence assessment scale, perceived usefulness scale, service quality scale and e-government adoption scale, which were adapted from previous studies to suit the current study. SPSS Amos 24 was utilized to analyze the data. The result revealed that perceived usefulness has a significant effect on e-government adoption, social influence has significant effect on e-government adoption and that service quality mediates the link between perceived usefulness, social influence and e-government adoption. This study contributes theoretically by proposing a new model that examines the mediating effect of service quality on perceived usefulness, social influence and e-government adoption. The findings provides a better insight for the management of WUFED Poly on how to increase e-government adoption. Finally, the study offers useful suggestions for further studies.
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