The Journal of Management Theory and Practice (JMTP) https://journal.unisza.edu.my/jmtp/index.php/jmtp <p>The Journal of Management Theory and Practice is an online international journal for publishing high quality peer reviewed papers in the field of theoretical and applied management areas. The main objective of this journal is to exchange ideas about management sciences, marketing and business research and so forth. The subject areas include, but are not limited to project management, business strategy and policy, finance and accounting, tourism management, risk management and takaful, entrepreneurship, insurance, applied economics, and islamic finance.</p> Penerbit Universiti Sultan Zainal Abidin en-US The Journal of Management Theory and Practice (JMTP) 2716-7089 The Journal of Management Theory and Practice (JMTP) https://journal.unisza.edu.my/jmtp/index.php/jmtp/article/view/146 Asyraf Afthanorhan Hazimi Foziah Copyright (c) 2021 The Journal of Management Theory and Practice (JMTP) https://creativecommons.org/licenses/by/4.0 2021-08-13 2021-08-13 Why Business Fail? A Thematic Review Analysis on SMEs https://journal.unisza.edu.my/jmtp/index.php/jmtp/article/view/98 <p>It is not easy to stand up again after any failure because the collapse may not only bind with the business organisation but it may root straight away to the individual or personality of the entrepreneur. The most important thing for any failure is to act fast and to ‘re-stand up again’ without any delay. However, most studies focused on the prediction of business failure which mostly concentrated on the sustainability of the distressed business. Therefore, this study was inspired by the idea that the recovery of the fail entrepreneur is much more straightforward as compared to the creation of a new entrepreneur. Thus, the aim of this systematic review is to synthesize the previous studies related to the reason and recovery of business failure among Small Medium Enterprises from 2014 to 2019 using ATLAS.ti 8. A thematic analysis approach; that is useful to code and deeply interpret the identified common themes; was being used upon these 42 articles has led into the generation of 21 initial codes characterizing the study of business failure, grouped in 4 clusters: (1) effect of business failure, (2) prediction of business failure, (3) reason of business failure and (4) solution of business failure. The results contribute to the future study on business failure among SMEs and can guide the educators, researchers and practitioners in this field.</p> Hashim Ahmad Shiyuti Fakhrul Anwar Zainol Muhammad Shahrul Ifwat Ishak Copyright (c) 2021 The Journal of Management Theory and Practice (JMTP) https://creativecommons.org/licenses/by/4.0 2021-05-08 2021-05-08 1 11 10.37231/jmtp.2021.2.2.98 Issues and Challenges of Total Quality Management Practices On Customer Satisfaction https://journal.unisza.edu.my/jmtp/index.php/jmtp/article/view/94 <p>Total quality management practices and customer satisfaction are contemporary concerns most especially in the service sector. While analysing the issues and challenges, experts believe that customer is dissatisfied with corporate organisation and establishment due to the ineffectiveness of total quality management practices. However, this review present, investigates and identifies the challenges of total quality management practices on customer satisfaction. The review further highlights key dimensions of total quality management practices with relevant theories influencing customer satisfaction. Although, the previous association between both components holds some contradictions. However, regardless of the conceptual review, there is evidence that total quality management dimensional factors could be factors to enhance customer satisfaction. Hence, policymakers could formulate policies to drive satisfied customers and build on existing knowledge on total quality management practices. Therefore, the study further suggests that empirical research should be examined on the factors presented. Thus, implications are further discussed in the study.</p> Osoko Onyike Osoko Habsah Binti Muda Copyright (c) 2021 The Journal of Management Theory and Practice (JMTP) https://creativecommons.org/licenses/by/4.0 2021-05-05 2021-05-05 12 19 10.37231/jmtp.2021.2.2.94 A Study of Integration of Operational Strategy and Competitive Priorities for Halal Food Industry in Malaysia https://journal.unisza.edu.my/jmtp/index.php/jmtp/article/view/92 <p>Halal products in Malaysia are essential element for consumption in Muslims society but the trend living in multiple religion and ethic (Non-Muslim) allow to buy usual food with ‘Halal’ product. Muslim customers today have paid more attention to their foods in respect to the word ‘halal’. Therefore, the purpose of this article is to examine the influence of operational strategies and competitive priorities on performance of Halal food industry in Malaysia. The structure presented the first step towards a more systematic and theoretical approach to understanding the halal food industry in Malaysia. A total number of 242 questionnaires were derived as the sample size via Krejice and Mogan (1970) method. Furthermore, 185 questionnaires were completed and returned representing 76.5% of the total questionnaire distribution to both managers and owners of Halal food business in Kuala Lumpur and its environs. Out of which, only 164 questionnaires were usable for the analysis after data screening. Partial Least Square-Structural Equation Modelling (PLS-SEM) was used to analyse as a popularly accepted model to justify the theory with the observation data. Results have shown that production quality and cost; food certification and packaging honesty; government support; and intensity of entrepreneur, have a positive effect on performance of Halal food industry in Malaysia. This result of the study will benefit decision makers and food companies consider the external and internal generators in aspect of competitive priorities and operational strategy, which will effectively encourage the introduction of halal food industry in Malaysia. In addition, future research may also examine the effects on the Malaysian Halal Food Industry on the integration of the operational strategy and the strategic goals 'before and after Halal Certification.</p> Sulaiman Abdullahi Bambale Saheed Ademola Lateef Ng Mui Qing Ahmad Haruna Abubakar Kaltume Mohammed Kamselem Copyright (c) 2021 The Journal of Management Theory and Practice (JMTP) https://creativecommons.org/licenses/by/4.0 2021-05-05 2021-05-05 20 26 10.37231/jmtp.2021.2.2.92 Food Value Chain, Sustainable Intensification and Food Security in Malaysia https://journal.unisza.edu.my/jmtp/index.php/jmtp/article/view/97 <p>Malaysian seed industry&nbsp; is&nbsp;&nbsp; at&nbsp; an&nbsp; early&nbsp; phase&nbsp; of&nbsp; development due&nbsp; to a lack&nbsp; of&nbsp; participation&nbsp; and an undeveloped&nbsp; seed&nbsp; industry,&nbsp; hence, previous research on this area is very limited. This research adopts Yin’s case study approach which have been applied in a wide range of scholarly studies to the context of agribusiness research project . The findings of this study pertain to the components in the food value chain that influence food security which reveal that the respondents perceive food security is built on four important dimensions; namely, accessibility, availability, stability and utilization. Based on&nbsp;&nbsp; the respondents’ view, Malaysia’s food security status is not at the most healthy level since respondents noted the import bill remains at an all-time high causing an urgent need to address this problem.&nbsp; Most feel an increase in agriculture productivity is the most likely recommended option. Agriculture productivity depends on agriculture input of which, the seed is the fundamental component of the food value chain, hence, respondents suggested intensifying the seed industry to increase productivity.</p> Fakhrul Anwar Zainol Chua Kim Aik Copyright (c) 2021 The Journal of Management Theory and Practice (JMTP) https://creativecommons.org/licenses/by/4.0 2021-05-05 2021-05-05 27 30 10.37231/jmtp.2021.2.2.97 Developing Family Satisfaction with Care in Adult Critical Care Public Hospital Terengganu, Malaysia https://journal.unisza.edu.my/jmtp/index.php/jmtp/article/view/101 <p>In admissions to the intensive care unit (ICU), there is a high possibility of a life-threatening condition and possible emotional distress for family members. When the family is distressed and hospitalized, a significant level of stress and anxiety will be generated among family members, thereby decreasing their ability to make responsible decisions. As a result, the family members need full and up-to-date details, helping them to retain hope, and this contributes to lower stress levels. While there is growing evidence of the effectiveness of shared decision-making for family members who are directly involved in decisions, particularly regarding shared decision-making in the Malaysian context, there is less evidence that supported decisions help overall outcome. This study aims to developing the family satisfaction with decision making in the Intensive Care Unit (FS-ICU)-33 Malay language version of family member’s satisfaction with care and decision making during their stay at the intensive care units. A quantitative, cross-sectional validation study and purposive sampling was conducted from 1st November 2017 and 10 October 2018 to January 2020 among 208 of family members.&nbsp; The family members of the ICU patients involved in this study had an excellent satisfaction level with service care. Higher satisfaction in ICU care resulting in higher decision-making satisfaction and vice versa.</p> Wan Nor Aliza Wan Abdul Rahman Abdul Karim Othman Yuzana Mohd Yusop Asyraf Afthanorhan Hasnah Zani Siti Suhana Zakaria Copyright (c) 2021 The Journal of Management Theory and Practice (JMTP) https://creativecommons.org/licenses/by/4.0 2021-05-05 2021-05-05 31 35 10.37231/jmtp.2021.2.2.101 Conceptual Framework of Factors Affecting SME Development: Moderating Factor on the Relationship between Determinant Factors Selection and Performance of SMEs in Indonesia https://journal.unisza.edu.my/jmtp/index.php/jmtp/article/view/107 <p>Just a little part of SMEs are fruitful in accomplishing remarkable execution and maintainable development, The writing shows that there is as yet a hole for powerful approaches to expand the size of that division. This paper expects to contribute in filling the hole by distinguishing factors influencing SME execution and, subsequently, their turn of events; and to build up a reasonable system clarifying their connections. The writing uncovers that despite the fact that there is positive connection between government support, training, digital marketing, financial capital and SMEs performance, the relationship is as yet uncertain; proposing that there are mediating develops between the five builds. Field perceptions and writing surveys propose a second-request develops serving directing parts between government support, training, digital marketing, financial capital and SMEs performance that may explain the relationship, i.e., risk control. Albeit the connections among the six builds have been broadly concentrated in the surviving writing, this paper is one of only a handful few endeavors, assuming any, in researching the six develops in an extensive structure as a reason for additional examinations. On the off chance that exactly upheld, the proposed system may give a powerful option in helping business people and SMEs players to build up their venture all the more viably.</p> Dede Ansyari Guci Puspa Liza Ghazali Nik Hazimi Mohd Foziah Juliana Arifin Copyright (c) 2021 The Journal of Management Theory and Practice (JMTP) https://creativecommons.org/licenses/by/4.0 2021-05-10 2021-05-10 36 38 10.37231/jmtp.2021.2.2.107 A Conceptual Paper for Educational Leadership Models in Malaysia https://journal.unisza.edu.my/jmtp/index.php/jmtp/article/view/105 <p>Researchers are paying attention to leadership management in the field of education after the Ministry of Education placed high leadership in schools as a shift to improve the standard of Malaysia's education system in the Malaysia Education Blueprint 2013-2025. Leadership is mentioned as a necessity for reforming educational institutions. It has the potential to influence teachers’ performance and academic success of students. Transactional, transformational, and instructional leadership models were found out to be the most prominent types of leadership in Malaysian educational institutions. However, only few studies on leadership models and teachers’ performance have been conducted, especially in the field of special education. Therefore, this study was developed with the aim of proposing a conceptual framework involving the instructional leadership model and teacher success in order to fill a void in the current literature, based on previous scholars' recommendations. The paper started by giving an overview of the three types of models that are widely used before forming the conceptual structure and seeking past studies concerning leadership models and teacher-related factors. Finally, the constructs of teachers' self-efficacy and job satisfaction were applied to the proposed framework, which is intended to introduce new perspectives into the field of special education leadership.</p> Aze Fauziah Suib Puspa Liza Ghazali Bahyah Binti Abdul Halim Nik Hazimi Mohammed Foziah Copyright (c) 2021 The Journal of Management Theory and Practice (JMTP) https://creativecommons.org/licenses/by/4.0 2021-05-20 2021-05-20 39 43 10.37231/jmtp.2021.2.2.105 Unfolding factors behind internet-banking adoption in Bangladesh: An extension of UTAUT2 with perceived security and trust https://journal.unisza.edu.my/jmtp/index.php/jmtp/article/view/111 <p>Over the last decade, Internet banking is making its own acceptance worldwide including both economically stable as well as in developing countries. Though an ample amount of research on Internet banking (IB) adoption is accessible in developed countries and in some developing countries, it is scant in Bangladesh. Therefore, the aim this study is to analyze the predictors that influences customers in IB adoption in Bangladesh. Incorporating two external variables, namely perceived technology security (PTS) and trust with the UTAUT2, a survey questionnaire was developed and distributed among Bangladeshi customers using online platforms. Using convenience sampling method as a nonprobability sampling technique, a total 280 responses were gathered in an online survey and analyzed following PLS-SEM strategy. This study revealed that PTS, performance expectancy, trust, effort expectancy (EE), social influence (SI), facilitating conditions (FC), price value (PV), and hedonic motivation (HM) have significant influences on IB adoption in the Bangladesh context while habit (HT) has found insignificant. Further, while we investigated the gender differences between the relationships of exogenous and endogenous constructs using PLS-MGA (multi-group-analysis), we found that trust, HT, PV, EE, and FC are significant for female whereas PTS, SI, and PE are significant for male respondents. Gender also moderates the relationships between HT and IB adoption, and, trust and IB adoption. This study contributes in the literature of IB adoption as well as offers some valuable implications for Banks in developing country to increase the IB adoption.</p> Sharmin Akter Najma Kabir Tahmina Reza Copyright (c) 2021 The Journal of Management Theory and Practice (JMTP) https://creativecommons.org/licenses/by/4.0 2021-07-09 2021-07-09 51 63 10.37231/jmtp.2021.2.2.111 Organisational Factors as Correlate of Non-Teaching Staff Job Performance in Kwara State Colleges of Education, Nigeria https://journal.unisza.edu.my/jmtp/index.php/jmtp/article/view/74 <p>Colleges of education can achieve their stated goals with careful and well-defined organisational culture, climate and employees’ evaluation system. The study examined the correlation between organisational factors and job performance of non-teaching staff of colleges of education. Relationship between each of the organisational factors (climate, culture and performance appraisal) and performance of non-teaching staff were examined. Non-experimental design of correlation type was adopted. Stratified and convenience sampling techniques were employed to select 234 non-teaching staff of colleges of education. Adapted Organisational Factors Questionnaire (OFQ) and Job Performance Questionnaire (JPQ) with 0.891 and 0.801 were used for data collection. The result showed that organisational factors are positively and significantly correlate to job performance (r- value = 0.873, p=0.000). The implication of this is that organisational culture, climate and performance evaluation have a positive correlation with non-teaching staff’s job performance. The study therefore recommended that colleges’ administrators should consider improving organisational factors in order to increase staff’s performance for global competiveness. Moreover, administrators are to create a sustainable working climate that will promote productivity of non-teaching staff via effective communication and participatory approach.</p> Patricia Etejere Omotayo AWODIJI Saheed Raji Copyright (c) 2021 The Journal of Management Theory and Practice (JMTP) https://creativecommons.org/licenses/by/4.0 2021-07-09 2021-07-09 64 70 10.37231/jmtp.2021.2.2.74 Framework of Mediating Role of MSEs Performance On The Relationship Between Entrepreneur Environment and Entrepreneur Satisfaction https://journal.unisza.edu.my/jmtp/index.php/jmtp/article/view/118 <p>The purpose of this study is to investigate the influence of MSES performance in modulating the link between the entrepreneurial environment and entrepreneurial happiness. The biggest issue confronting Small and Medium Enterprises (SMEs) in Indonesia today is poor entrepreneurial satisfaction, which is connected to SMEs' performance as well as the entrepreneurial environment. Many businesses fail because founders are unable to operate them. Entrepreneurs that fail likely to abandon their venture. The data for this study will be processed quantitatively using AMOS SEM. The consequences of this research will be to widen the scope to include not just the well-being of entrepreneurs, but also the numerous consequences on other things.</p> Dedi Iskamto Puspa Liza Ghazali Copyright (c) 2021 The Journal of Management Theory and Practice (JMTP) https://creativecommons.org/licenses/by/4.0 2021-07-09 2021-07-09 71 73 10.37231/jmtp.2021.2.2.118 The Influence of Marketing Ethics and Consumer Ethics on Consumer Behaviour and Decisions Before and During COVID-19 Pandemic: A Literacy Study https://journal.unisza.edu.my/jmtp/index.php/jmtp/article/view/112 <p>One of the focuses of marketing in a company is how to achieve customer loyalty. That is reflected in how companies maintain brands, consumers, and product-consumer relationships. In some cases, companies focus solely on profit, resulting in the company losing its reputation. There is an opinion that consumers demand ethics and responsibility from companies to stakeholders, in this case, consumers. Consumers in this position can provide feedback regarding the company's marketing ethics. During the COVID-19 Pandemic, consumers are also more vigilant and careful in choosing products. So, with the COVID-19 Pandemic conditions like this, it is necessary to study whether consumer ethics in determining product choices and behavior towards products will be affected and whether a company's marketing ethics also influence product determination and consumer behavior towards products. This article aims to examine whether marketing ethics and consumer ethics influence consumer behavior and decisions to buy a product or interact further with the product, especially in the current era of the COVID 19 Pandemic. And the method used for this article is a systematic literature review. From this research, it is concluded that marketing and consumer ethics have a role in influencing consumers to choose to buy products and the responses given after making a purchase or through transaction experience with a company. And consumer behavior and decisions are very dependent on how ethical the company is in marketing its products both before and during the COVID-19 Pandemic</p> Sahri Prayitno Setyo Riyanto Luthfita Ayu Diarta Copyright (c) 2021 The Journal of Management Theory and Practice (JMTP) https://creativecommons.org/licenses/by/4.0 2021-07-14 2021-07-14 74 80 10.37231/jmtp.2021.2.2.112 Effect of Advertisement on Children’s Purchase Intention: The Mediating Role of Advertisement Recall https://journal.unisza.edu.my/jmtp/index.php/jmtp/article/view/113 <p>Although advertisement is considered as an attention-grabbing tool, however, existing literature largely ignored whether such advertisement has any effect on children to recall the advertised products. This study thus aims to examine the effects of television advertisement on children’ purchase intention through the mediating role of advertisement recall in the Asian context. Since the target population is unknown, a non-probability sampling based convenient sampling approach was used to collect data. Data were collected from 245 parents of their 448 children in the context of confectionary products in Bangladesh. Partial least square based structural equation modeling was used to analyze the collected data. The results show that information, entertainment and product packaging displayed in advertisement significantly affect children’ advertisement recall. Advertisement recall is also found to have influence on children’ purchase intentions. Further, advertisement recall fully mediates in the relationships between information and purchase intentions; entertainment and purchase intentions; and packaging and purchase intentions. This study also offers significant theoretical and managerial implications.</p> Shanta Banik Sakhi Rani Dhar Copyright (c) 2021 The Journal of Management Theory and Practice (JMTP) https://creativecommons.org/licenses/by/4.0 2021-07-20 2021-07-20 81 87 10.37231/jmtp.2021.2.2.113 Examining the Factors that Influence Consumer Satisfaction with Online Food Delivery in Klang Valley, Malaysia https://journal.unisza.edu.my/jmtp/index.php/jmtp/article/view/115 <p>In World War II, female volunteers participated in the work of delivering food to soldiers. The idea of food service delivery spread from the UK to the United States, and food delivery has become a new business model worldwide. In 1987, Pizza Hut began to order by phone and provide food delivery services to capture market share. With the development of the internet and the popularity of smartphone, online ordering and online food delivery (OFD) have become a trend, lifestyle and multibillion-dollar business. In 2017, Malaysia's online food delivery boomed. There are numerous food ordering service platforms on the market, including FoodPanda, Uber Eats (now changed to GrabFood), Honestbee, Dahmakan, DeliverEat, Running Man Delivery, etc. Hence, this research aims to identify factors that continue to influence Malaysian consumer satisfaction with online food delivery after the COVID-19 pandemic and in the future. The results show that perceived price, promotion &amp; discount, convenience motivation, service approach quality, and food quality positively impact the trend factors of OFD services. These findings can provide essential insights for OFD service providers, the restaurant industry and academics, critical for OFD services to improve consumer satisfaction.</p> Huikok Tan Vincent Wee Eng Kim Copyright (c) 2021 The Journal of Management Theory and Practice (JMTP) https://creativecommons.org/licenses/by/4.0 2021-07-20 2021-07-20 88 95 10.37231/jmtp.2021.2.2.115 The Impact of Technology Adoption on the Success and Failure of Two Toys Industry: Hasbro and Toys R Us https://journal.unisza.edu.my/jmtp/index.php/jmtp/article/view/132 <p>The value of play has mainly stayed consistent throughout time. Playing is, without a doubt, one of the essential things we can do. Playing in addition to supporting motor, neurological, and social development improves adaptation by encouraging people to explore diverse perspectives on the world and assisting them in developing methods for dealing with problems in a safe setting. The way we play and what we play with have been heavily affected by the quickly evolving technology shaping our daily lives. Artificial intelligence (A.I.) is now found in many products, including vehicles, phones, and vacuum cleaners. This extends to children's items, with the creation of an "Internet of Toys." Many learning, remote control, and app-integrated toys include innovative playthings that employ speech recognition and machine learning to communicate with users. This study examines the impact of technology adoption on the success and failure of two toys industry – Hasbro, Inc and Toys R Us, Inc. The research methodology of this study is based on case studies where the comparison of the two industries was made from a few areas. The finding of the study determines that corporations that evolved consistently with the change of technology will continue to grow in the market. In contrast, the corporation that failed to adopt digital transformation will be a force out of the market.</p> Hooi Kun Lee Abdul Rafiez Abdul Raziff Copyright (c) 2021 The Journal of Management Theory and Practice (JMTP) https://creativecommons.org/licenses/by/4.0 2021-08-09 2021-08-09 96 103 10.37231/jmtp.2021.2.2.132 Zakah Collection and Distribution Management: A Case Study of MAIDAM in Terengganu https://journal.unisza.edu.my/jmtp/index.php/jmtp/article/view/108 <p>Zakah is one of the systems to promote wealth-sharing among the Muslims in assuring a minimum standard of living for them. The problems associated with the distribution of zakah and poverty are damaging the performance and achievement of the zakah institution itself. The statistics on the distribution of zakah shows that the poor and extreme poor in Terengganu has been increased over the last few years. In addition, there are people who pay zakah directly to the asnaf while such payments of zakah are not being recorded. Thus, an efficient management for zakah in terms of collection and distribution can contribute to the achievement of the utmost objective of zakah. This qualitative mode of study investigates the activities of zakah collection and distribution that are being practiced by MAIDAM. This study uses the semi-structured interviews to collect the primary data. The study interviews the staff from the Majlis Agama Islam Dan Adat Melayu (Islamic Religious Council and Malay Customs), known as MAIDAM, whereby several issues have been asked and discussed to achieve the objectives. MAIDAM is the only organization that collects and distributes zakah in Terengganu. The study finds that MAIDAM has been using several channels for the zakah payers to make direct payments to MAIDAM. Besides, MAIDAM has collaborations with other organizations to distribute the funds effectively. The study posits that zakah is to be distributed in sustainable modes such as in a form of small financing for needy SMEs to achieve the objective of eradicating poverty line and minimizing income inequality.</p> Md Habibur Rahman Shahirah binti Mat Shaari Copyright (c) 2021 The Journal of Management Theory and Practice (JMTP) https://creativecommons.org/licenses/by/4.0 2021-06-25 2021-06-25 44 50 10.37231/jmtp.2021.2.2.108 Shari’ah Issues in Short Selling: Critical Analysis and The Alternatives https://journal.unisza.edu.my/jmtp/index.php/jmtp/article/view/120 <p>This study aims to investigate the Shari’ah issues related to short selling and a discussion on its alternatives. Short selling refers to selling the stocks that the seller does not own, expecting a price decline, and then the seller will be able to repurchase it and profit from the price difference. The study critically discusses three Shari’ah issues related to short selling: the issue of selling something without having possessed, the issue of getting any benefit out of a loan, followed by the issue of gambling and speculation in short selling. This is a library research study, which critically analyses the issues with the help of secondary data comprising the related academic materials in both English and Arabic languages. The study finds that with the presence of few Shari’ah issues, the practice of short selling does not comply with Shari’ah injunctions. Furthermore, in the context of Malaysia, though the inclusion of Securities Borrowing and Lending (SBL) principles in Regulated Short Selling (RSS) reduce uncertainty (<em>gharar</em>), it does not make the practice of short selling fully complied with Shari’ah principles. Finally, the study discusses the incorporation of <em>wa’d</em> (promise) and <em>salam</em> (forward delivery sale) in the practice of short selling.</p> Md Habibur Rahman Siti Noor Shafiqha Binti Ramle Copyright (c) 2021 The Journal of Management Theory and Practice (JMTP) https://creativecommons.org/licenses/by/4.0 2021-08-10 2021-08-10 104 109 10.37231/jmtp.2021.2.2.120