TAHAP PENGAMALAN PRAKTIS KERJA SOSIAL DALAM KALANGAN PEGAWAI KEBAJIKAN DI MALAYSIA [THE LEVEL OF SOCIAL WORK PRACTICE AMONG MALAYSIAN SOCIAL WELFARE OFFICERS]

Authors

DOI:

https://doi.org/10.24200/jonus.vol5iss2pp68-85

Abstract

Tujuan dan Latarbelakang: Kualiti penyampaian khidmat kerja sosial oleh pegawai kebajikan masyarakat dipengaruhi oleh latar belakang pengetahuan dan kemahiran kerja sosial yang mereka miliki. Kajian ini bertujuan untuk menilai tahap pengamalan praktis kerja sosial dalam kalangan pegawai kebajikan di Malaysia.

 

Metodologi: Pendekatan kuantitatif yang menggunakan reka bentuk tinjauan telah dilakukan ke atas 305 orang Penolong Pegawai dan Pembantu Pembangunan Masyarakat Gred 19 hingga Gred 38 terpilih yang berkhidmat di Jabatan Kebajikan Masyarakat di seluruh negara. Persampelan rawak mudah digunakan bagi mendapatkan responden. Tahap pengamalan terhadap praktis kerja sosial diukur berdasarkan Kerangka Kompetensi Kerja Sosial Nasional Singapura dan Piawaian Kompetensi Praktis Kerja Sosial Kebangsaan.

 

Dapatan: Tahap pengamalan terhadap praktis kerja sosial dalam kalangan responden menunjukkan skor yang tinggi.

 

Sumbangan: Bersandarkan dapatan kajian, tiga inisiatif bagi meningkatkan lagi kualiti pengamalan dan penyampaian praktis kerja sosial dalam kalangan pegawai kebajikan di negara ini telah dicadangkan iaitu i) pengukuhan program latihan; ii) penetapan semula maksud kecekapan dalam pengamalan; dan iii) penetapan pengamalan berdasarkan kod etika.

 

Kata kunci: Tahap pengamalan, praktis kerja sosial, penyampaian khidmat kerja sosial, pegawai kebajikan, Jabatan Kebajikan Masyarakat Malaysia (JKM).

 

ABSTRACT

Background and Purpose: The quality of social service delivery by welfare officers is influenced by the knowledge and social work skills they possess. This paper aims to study the level of social work practice among welfare officers in Malaysia.

 

Methodology: A quantitative approach using survey design was used to collect data from 305 Community Development Assistant Officers and Community Development Helper Grades 19 through 38 who served in the Social Welfare Department across Malaysia.  The respondents were selected using simple random sampling. The level of social work practice was measured using the Singapore National Social Work Competency Framework and the National Social Work Practise Competency Standards.

 

Findings: The findings showed that the level of social work practice among the respondents is at high score.

 

Contribution: Based on the findings, three initiatives to improve the quality of social work practce among welfare officers are recommended: i) strengthening training programs; ii) redefining the meaning of practice; and iii) establishing practice based on ethical code.

 

Keywords: Level of practise, social work practise, welfare officer, delivery of social services, Department of Social Welfare Malaysia (JKM)

 

Cite As: Siti Hajar, A. B. A., Haris, A. W., Noralina, O., Mashitah, H., Zaiton, A., Al Azmi, B., ... Azreen, R. (2020). Tahap pengamalan praktis kerja sosial dalam kalangan pegawai kebajikan  di Malaysia [The level of social work practice among Malaysian social welfare officers]. Journal of Nusantara Studies, 5(2), 68-85. http://dx.doi.org/10.24200/jonus.vol5iss2pp68-85

Author Biographies

  • Siti Hajar Abu Bakar Ah, Jabatan Pentadbiran dan Keadilan Sosial, Fakulti Sastera dan Sains Sosial (FSSS), University of Malaya

    Dr. Siti Hajar binti Abu Bakar Ah is a Profesor at the Jabatan Pentadbiran dan Keadilan Sosial, Fakulti Sastera dan Sains Sosial (FSSS), University of Malaya. Her expertise is Social Policy. She is active in research, publication and teaching in the field of social policy, social work, social welfare system and research methodology. Her research interests focus on social care programs for at-risk children in Malaysia

  • Haris Abd. Wahab, Jabatan Pentadbiran dan Keadilan Sosial, Fakulti Sastera dan Sains Sosial (FSSS), University of Malaya

    Dr. Haris bin Abd. Wahab is an Associate Professor at the Jabatan Pentadbiran dan Keadilan Sosial, Fakulti Sastera dan Sains Sosial (FSSS), University of Malaya. His expertise is community development. He is also the head of department and is active in research, writing and teaching in the Social Work courses. He teaches Introduction to Scoail Issues, Community Development, research methodology and social theories.

  • Noralina Omar, Jabatan Pentadbiran dan Keadilan Sosial, Fakulti Sastera dan Sains Sosial (FSSS), University of Malaya

    Dr. Noralina binti Omar is a senior lecturer at the Jabatan Pentadbiran dan Keadilan Sosial, Fakulti Sastera dan Sains Sosial (FSSS), University of Malaya. Her expertise is Family Social Work. She has been involved in research and publication focusing on family and children for ten years. Her research interests focus on child welfare, family ecology and parent-children relationships.

  • Mashitah Hamidi, Jabatan Pentadbiran dan Keadilan Sosial, Fakulti Sastera dan Sains Sosial (FSSS), University of Malaya

    Dr. Mashitah binti Hamidi is a senior lecturer at the Jabatan Pentadbiran dan Keadilan Sosial, Fakulti Sastera dan Sains Sosial (FSSS), University of Malaya. Her expertise is social work focusing on marginalized groups such as labour and migration, people without citizenship and refugees. Her areas of research include the study of transnational migration and social services systems, people without citizenship and refugees.

  • Zaiton Azman, Jabatan Pentadbiran dan Keadilan Sosial, Fakulti Sastera dan Sains Sosial (FSSS), University of Malaya

    Dr. Zaiton binti Azman is a senior lecturer at the Jabatan Pentadbiran dan Keadilan Sosial, Fakulti Sastera dan Sains Sosial (FSSS), University of Malaya. Her area of expertise is Criminal Court and Criminology. She has been involved in research and publications focusing on uncontrolled children for over five years. Her research interests focus on community policing, child welfare and criminology.

  • Al Azmi Bakar, Institusi Sosial Malaysia (ISM), Kuala Lumpur

    Professor Dr. Al Azmi bin Bakar is the Director of the Institusi Sosial Malaysia (ISM), Kuala Lumpur. He completed his undergraduate studies at the Nanyang Technological University, Singapore and his Ph.D in Business Administration at the National University of Malaysia in 2011. He is currently serving as the Secretary of the Defence Ministry's Development Division.

  • Mohd Razman Achmadi Muhammad , Institut Sosial Malaysia, Kuala Lumpur

    Mr. Mohd Razman Achmadi bin Muhammad is an Administrative and Diplomatic Officer. He has served for 13 years in various Ministries and government agencies in Putrajaya and Kuala Lumpur. His experiences cover many areas such as human resources, finance, training, research, and ICT. He is currently pursuing his studies at the University of Technology MARA Shah Alam in the field of Media and Information Studies.

  • Azreen Rusnan, Family and Population Unit, Policy and Strategic Planning Division, Ministry of Women, Family and Community Development

    Mr. Azreen Bin Rusnan is the Assistant Secretary at the Family and Population Unit, Policy and Strategic Planning Division, Ministry of Women, Family and Community Development. His field of work is the demands and policies of family and citizenship and overseeing family development programs. His field of research focuses on the preparation of new family foundations, taking into account current family trends and scenarios.

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Published

2020-06-25

Issue

Vol. 5 No. 2: Journal of Nusantara Studies (JONUS)

Section

Articles

How to Cite

TAHAP PENGAMALAN PRAKTIS KERJA SOSIAL DALAM KALANGAN PEGAWAI KEBAJIKAN DI MALAYSIA [THE LEVEL OF SOCIAL WORK PRACTICE AMONG MALAYSIAN SOCIAL WELFARE OFFICERS]. (2020). Journal of Nusantara Studies (JONUS), 5(2), 68-85. https://doi.org/10.24200/jonus.vol5iss2pp68-85