PROFESSIONAL COUNSELLORS’ PERCEPTIONS AND EXPERIENCES OF MULTICULTURAL COUNSELLING IN MALAYSIA: A QUALITATIVE STUDY

Authors

  • Rafidah Aga Mohd Jaladin Department of Educational Psychology and Counselling, Faculty of Education, University of Malaya, Kuala Lumpur, Malaysia.
  • Janette Graetz Simmonds Faculty of Education, Monash University, Clayton, Australia.
  • Cynthia Joseph Faculty of Education, Monash University, Clayton, Australia.

DOI:

https://doi.org/10.24200/jonus.vol5iss2pp261-281

Abstract

Background and Purpose: The contemporary status of multicultural counselling field in Malaysia is ambiguous as there is limited research in this field. Even though Malaysia is deemed as a multicultural nation, there are still some issues and concerns with regards to the understanding and practice of multicultural counselling. Hence, the present research aims to: (a) explore the definitions of the term ‘multicultural counselling’ as perceived by professional counsellors; (b) identify the dimensions of multicultural competence as perceived by counsellors’ community sample; (c) identify the characteristics of a multiculturally competent counsellor; and (d) explore the most challenging cases or anecdotes experienced by professional counsellors when counselling culturally different clients in the local context.

 

Methodology: Semi-structured in-depth interviews were employed to gather 22 professional counsellors’ reflections on lived counselling experiences and their perceptions of multicultural counselling concepts. Thematic analysis was used to analyse the interview data, but with some adaptation to suit the functions of NVivo 9.

 

Findings: Several themes and categories emerged based on four probing topics (understanding of multicultural counselling, definition of multicultural competence, characteristics of a multiculturally competent counsellor, and challenging multicultural cases).

 

Contributions: The results seem to suggest that Malaysian counsellors need to continuously engage in professional development training and to actively seek practice opportunities with culturally diverse clients. The education sector and local professional bodies for counsellors also need to better train and educate pre- and in-service counsellors in order to become multiculturally competent practitioners.

 

Keywords: Counsellor education and training, Malaysian counselling profession, multicultural counselling, multicultural counselling competency, professional counsellors.

 

Cite as: Aga Mohd Jaladin, R., Simmonds, J. G., & Joseph, C. (2020). Professional counsellors’ perceptions and experiences of multicultural counselling in Malaysia: a qualitative study.  Journal of Nusantara Studies, 5(2), 261-281. http://dx.doi.org/10.24200/jonus.vol5iss2pp261-281

Author Biographies

  • Rafidah Aga Mohd Jaladin, Department of Educational Psychology and Counselling, Faculty of Education, University of Malaya, Kuala Lumpur, Malaysia.

    Dr Rafidah Aga Mohd Jaladin is a counselling psychologist and a senior lecturer at the University of Malaya. She has more than 20 years of experience as a professional practitioner-cum-educator in psychology and counselling at various work settings. Her research areas include multicultural counselling, counsellor education, supervision and training; and mental health literacy and counselling.

  • Janette Graetz Simmonds, Faculty of Education, Monash University, Clayton, Australia.

    Dr. Janette is a counseling psychology senior lecturer at Monash University. She is a clinical and counselling psychologist with specialist qualifications and extensive experience in individual, relationship and group psychotherapies, psychoanalytic psychotherapy and group analysis. Her research interest includes spirituality, meaning making, mindfulness, meditation, coping, growth, psychotherapeutic space, psychotherapeutic practice, etc.

  • Cynthia Joseph, Faculty of Education, Monash University, Clayton, Australia.

    Dr. Cynthia is an academic at the Faculty of Education, Monash University. In her research and academic work, she examines identity, cultural differences and inequality issues in education and work contexts. She is the President-Elect, Research Committee on Women in Society, International Sociological Association. She also sits on the editorial board of the journals Diaspora, Indigenous and Minority Education and Race, Ethnicity and Education.

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Published

2020-06-25

Issue

Vol. 5 No. 2: Journal of Nusantara Studies (JONUS)

Section

Articles

How to Cite

PROFESSIONAL COUNSELLORS’ PERCEPTIONS AND EXPERIENCES OF MULTICULTURAL COUNSELLING IN MALAYSIA: A QUALITATIVE STUDY. (2020). Journal of Nusantara Studies (JONUS), 5(2), 261-281. https://doi.org/10.24200/jonus.vol5iss2pp261-281