EVALUATING QUALITY DELIVERY AND COMPETENCY OF PLANNING PERMISSION SUBMISSION BY PROFESSIONAL BUILT ENVIRONMENT PROFESSION IN SELANGOR
Abstract: The arising issues pertaining to the professional practice in planning permission submission are non-compliance issues to the standard requirements and problems occurring at local authorities during planning permission submission. This research aims to investigate the quality delivery and competency in planning permission submission among professionally built environment professionals in Selangor. This research aims to understand the current perception and challenges in delivering quality planning permission submissions. This study was conducted on 24 Practicing Professional Built Environments through purposive sampling. Data were collected by an online questionnaire survey, consisting of professional built environment characteristics, perception of quality planning delivery criteria, current performance on the selected measures, and challenges during the preparation and submission of planning permission. Findings show that the Professionals in the Built Environment highly value knowledge for preparing planning permission material, auditing, and monitoring activities. Lack of pre-consultation is ranked first in the challenge of designing the document. Findings also highlight the need for local authorities to improve the way of doing things, such as unstandardized procedures from one local authority to another and the usage of a manual system instead of the online system. This is significant for improving the ease-of-doing-business.
Keywords: Competency; Planning Permission; Professional Practice; Quality Delivery
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