An Analysis on the Consumer Legal Protection in Umrah Package Travel Industry During Covid-19 Pandemic

  • Norhasliza binti Ghapa Faculty of Law and International Relations, Universiti Sultan Zainal Abidin, Gong Badak Campus, 21300 Kuala Nerus, Terengganu, Malaysia
  • Farhanin binti Abdullah Asuhaimi Faculty of Law and International Relations, Universiti Sultan Zainal Abidin, Gong Badak Campus, 21300 Kuala Nerus, Terengganu, Malaysia.
  • Noraida binti Harun Faculty of Law and International Relations, Universiti Sultan Zainal Abidin, Gong Badak Campus, 21300 Kuala Nerus, Terengganu, Malaysia
  • Zuhairah Ariff Abd Ghadas Faculty of Law and International Relations, Universiti Sultan Zainal Abidin, Gong Badak Campus, 21300 Kuala Nerus, Terengganu, Malaysia
Keywords: Umrah package travel, consumer, consumer protection, Covid-19

Abstract

Umrah package travel has been recognized as one of the main contributors to the Malaysian tourism industry. Muslims in Malaysia travel by package to Mecca and Medina for their specific purpose: to perform religious duty (Umrah) to fulfill the unity of spirit, heart and soul. Recently, thousands of Umrah packages were cancelled by the local tour operators and travel agents due to the decision made by the government of Saudi Arabia who banned the entry to Mecca and Medina due to the fast spread of Covid-19. Consequently, tour operators and travel agents respond differently to this extraordinary circumstance which leads to tremendous loss to the consumers. Thus, this paper aims to investigate how the Malaysian legal system safeguards the rights and interests of Umrah package travelers in Malaysia in the event of extraordinary circumstance by analyzing the existing academic literature and relevant statutes including Consumer Protection Act 1999, Tourism Industry Act 1992 and MATTA Code of Ethics for Members. The results of the above analysis will define the adequacy of the existing legal framework and the mechanism that we still need to protect the welfare of Umrah package travelers.

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Published
2021-11-13
How to Cite
Ghapa, N. binti, Farhanin binti Abdullah Asuhaimi, Noraida binti Harun, & Zuhairah Ariff Abd Ghadas. (2021). An Analysis on the Consumer Legal Protection in Umrah Package Travel Industry During Covid-19 Pandemic. The Journal of Management Theory and Practice (JMTP), 2(3), 28-34. https://doi.org/10.37231/jmtp.2020.2.3.173