Theories and Perspectives of Takaful: Context of Salesperson
Takaful salespersons are prominent actors in the Takaful industry, whereby most Takaful operators necessitate salespersons to represent them by promoting the products and services to the society. Indisputable, a prompt number of researches regarding Takaful is mounting in the recent decades. Hence, this study obtained a phenomenon of Takaful salespeople with a comprehensive overview to close the gaps in conceptualization and theoretical viewpoint. The researcher discoursed a systematic review of 1660 papers covered from year 2011 to 2021 in different disciplines to better understand the comprehensive Takaful salespersons' phenomenon. This study will contribute to fostering the corpus of knowledge among scholars, academician and practitioners to fathom regarding Takaful conceptualization. Regardless of the established theories, a multidimensional theoretical perspective must be clarified to develop a systematic model for Takaful salespeople. Thus, the future path is advised to capitalize on the potential in this field of study.
Abdullah, N. A., Hassan, S. A., & Yusoff, S. Z. (2020). Factors that influence the ethical behaviours of Takaful agents. International Journal of Academic Research in Business and Social Sciences, 10(8), 270–282. https://doi.org/10.6007/ijarbss/v10-i8/7535
Ajzen, I. (2020). The Theory of Planned Behavior: Frequently asked questions. Human Behavior and Emerging Technologies, 2(4), 314–324. https://doi.org/10.1002/hbe2.195
Al-Adamat, A. M., & Alserhan, H. F. (2020). Salesperson creative performance: The role of performance appraisal systems. International Journal of Scientific and Technology Research, 9(1), 2611–2618.
Arifin, J., & Yazid, S. (2019). The Effect of perceived fairness on trust and loyalty in family Takaful. Journal of Management and Operation Research, 1(6), 1–11.
Aziza, Abdullah, & Hasnizam. (2016). Issues and problems in ethical practices amongst Takaful agents. International Review of Management and Marketing, 6(4), 21–26.
Djafri, Noordin, K., & Naail Mohammed, K. (2018). The measurement model of performance determinants: A case study of Islamic insurance (takaful) in Malaysia. International Journal of Ethics and Systems, 34(2), 166–185. https://doi.org/10.1108/IJOES-05-2017-0075
Djafri, F., & Noordin, K. (2017). The impact of workplace spirituality on organizational commitment: A case study of Takaful agents in Malaysia. Humanomics, 33(3), 384–396. https://doi.org/10.1108/H-02-2017-0018
Eldaia, M., Hanefah, M. B. M., Marzuki, A. B., & Shatnawi, S. (2020). Takaful in Malaysia: emergence, growth, and prospects. In Handbook of Research on Theory and Practice of Global Islamic Finance (pp. 681-702). IGI Global. https://doi.org/10.4018/978-1-7998-0218-1.ch035
Fernando, Akter, & Bandara. (2021). Employee–organisation connectedness and ethical behaviour: the mediating role of moral courage. International Journal of Productivity and Performance Management. (In Press). https://doi.org/10.1108/IJPPM-07-2020-0403
Fu, W., He, F., & Zhang, N. (2020). Antecedents of organizational commitment of insurance agents: Job satisfaction, ethical behavior, and ethical climate. Journal of Global Business Insights, 5, 134–149. https://doi.org/10.5038/2640-64188.8.131.525
Güntert, S. T. (2015). The impact of work design, autonomy support, and strategy on employee outcomes: A differentiated perspective on self-determination at work. Motivation and Emotion, 39(1), 74–87. https://doi.org/10.1007/s11031-014-9412-7
Hamid, M. A., & Rahman, N. M. N. A. (2011). Commitment and performance : A case of Takaful (Islamic Insurance) representatives in Malaysia. Australian Journal of Basic and Applied Sciences, 5(10), 777–785.
Haron, H., Ismail, I., & Razak, S. H. (2011). Factors influencing unethical behavior of insurance agents. International Journal of Business and Social Science, 2(1), 84–100.
Hassan, H. A., Zhang, X., Ahmad, A. B., & Liu, B. (2021). Public Service motivation and employee change-supportive intention: Utilizing the Theory of Planned Behavior. Public Personnel Management, 50(2), 283–304. https://doi.org/10.1177/0091026020934515
Hassan, R., Salman, S. A., Kassim, S., & Majdi, H. (2018). Awareness and knowledge of Takaful in Malaysia: A survey of Malaysian consumers. International Journal of Business and Social Science, 9(11), 45–53. https://doi.org/10.30845/ijbss.v9n11p6
Husin, M. M. (2019). The dynamics of Malaysian Takaful market: Challenges and future prospects. Journal of Islamic Finance, 8, 131–137.
Isaga, N. (2018). The relationship of personality to cognitive characteristics and SME performance in Tanzania. Journal of Small Business and Enterprise Development, 25(4), 667–686. https://doi.org/10.1108/JSBED-02-2017-0067
Islam, K. M. A., & Bhuiyan, A. B. (2019). The theoretical linkages between the Shariah Supervisory Board (SSB) and Stakeholder Theory in the Islamic financial institutes: An empirical review. International Journal of Accounting & Finance Review, 4(2), 43–49. https://doi.org/10.46281/ijafr.v4i2.436
Kazaure, M. A. (2019). Extending the theory of planned behavior to explain the role of awareness in accepting Islamic health insurance (takaful) by microenterprises in northwestern Nigeria. Journal of Islamic Accounting and Business Research, 10(4), 607–620. https://doi.org/10.1108/JIABR-08-2017-0113
Kesari, B. (2014). Salesperson performance evaluation: A systematic approach to refining the sales force. EXCEL International Journal of Multidisciplinary Management Studies, 4(6), 49-66.
Khan, N., Waqas, H., & Muneer, R. (2017). Impact of rewards (intrinsic and extrinsic) on employee performance with special reference to courier companies of city Faisalabad, Pakistan. International Journal of Management Excellence, 8(2), 937. https://doi.org/10.17722/ijme.v8i2.319
Ko, J., Jang, H., & Kim, S. Y. (2021). The effect of corporate social responsibility recognition on organisational commitment in global freight forwarders. Asian Journal of Shipping and Logistics, 37(2), 117–126. https://doi.org/10.1016/j.ajsl.2020.12.005
Lambe, C. J., Wittmann, C. M., & Spekman, R. E. (2001). Social exchange theory and research on business-to-business relational exchange. Journal of Business-to-Business Marketing, 8(3), 1–36. https://doi.org/10.1300/J033v08n03_01
Montag, C., & Panksepp, J. (2020). Personality neuroscience: Why it is of importance to consider primary emotional systems!. Encyclopedia of personality and individual differences, 3830-3840.
Ling, F. Y. Y., Zhang, Z., & Wong, W. T. (2020). How personality traits influence management styles of construction project managers. Built Environment Project and Asset Management, 10(3), 453–468. https://doi.org/10.1108/BEPAM-09-2019-0086
Mahmud, M. S., & Abd.Kader, R. (2012). Perkembangan Takaful di Malaysia : Satu kajian undang-undang kewangan Islam. Kanun Jurnal Undang-Undang Malaysia, 24 (2), 252–259.
Malaysia Takaful Association. (2018). Takaful Annual Report 2017, 84. Retrieved from http://www.bnm.gov.my/index.php?ch=en_publication&pg=en_fsr&ac=25&en
Masud, M. M., Ismail, N. A., & Rahman, M. (2020). A conceptual framework for purchase intention of sustainable life insurance: A comprehensive review. International Journal of Innovation and Sustainable Development, 14(3), 351–373. https://doi.org/10.1504/IJISD.2020.108066
Messah, O. B., & Kubai, P. K. (2011). Factors influencing agents retention in insurance industry: A survey of selected insurance companies in Nairobi (Kenya). Journal of Economics and Sustainable Development, 2(3). 94-110. Retrieved from http://www.iiste.org/Journals/index.php/JEDS/article/view/241
Mitnick, B. M. (2013). Origin of the theory of agency: An account by one of the theory’s originators. SSRN Electronic Journal, (March 2013). https://doi.org/10.2139/ssrn.1020378
Mousa, M., & Puhakka, V. (2019). Inspiring organizational commitment: Responsible leadership and organizational inclusion in the Egyptian health care sector. Journal of Management Development, 38(3), 208–224. https://doi.org/10.1108/JMD-11-2018-0338
Muhamat, A. A., Karim, N. A., Mainal, S. A., Alwi, S. F. S., & Jaafar, M. N. (2018). Determinants of agents performance: A case study of AmMetLife Malaysia Berhad. International Journal of Academic Research in Business and Social Sciences, 8(11). 768-778. https://doi.org/10.6007/ijarbss/v8-i11/4953
Nazri, M. A., Omar, N. A., Aman, A., Ayob, A. H., & Ramli, N. A. (2020). Corporate social responsibility and business performance in Takaful agencies: The moderating role of objective environment. Sustainability (Switzerland), 12(20), 1–18. https://doi.org/10.3390/su12208291
Newman, M., & Gough, D. (2020). Systematic reviews in educational research: Methodology, perspectives and application. In Zawacki-Richter, O., Kerres, M., Bedenlier, S., Bond, M., & Buntins, K. (eds). Systematic Reviews in Educational Research. Wiesbaden: Springer Nature. https://doi.org/10.1007/978-3-658-27602-7
Osman, I., Noordin, F., Daud, N., & Othman, M. Z. (2016). The dynamic role of social exchange and personality in predicting turnover intentions among professional workers. Procedia Economics and Finance, 35(October 2015), 541–552. https://doi.org/10.1016/s2212-5671(16)00067-8
Oztimurlenk, S. (2020). Demographic factors affecting emotional intelligence levels: A study on human resources managers in Turkey. Journal of Global Business and Technology, 16(1), 80–91.
Salleh, F., & Kamaruddin, A. R. (2011). The effects of personality factors on sales performance of Takaful (Islamic Insurance) agents in Malaysia. International Journal of Business and Social Science, 2(5), 259–265.
Salleh, F., Ibrahim, M. D., Yazid, A. S., Awang, Z., Afthanorhan, A., Rashid, N., & Ghazali, P. L. (2018). Micro small and medium enterprise demand for general takaful: proposed theoretical framework and hypotheses development. International Journal of Academic Research in Business and Social Sciences, 8(12), 599-612. https://doi.org/10.6007/ijarbss/v8-i12/5058
Fauzilah, S., Ahmad Shukri, Y., Wan Norhayate, W. D., Norizan, R., Puspa Liza, G., & Nahidah, M. (2017). A review of the importance on the need of micro medical and health Takaful. In: 30th IBIMA CONFERENCE, 8-9 November 2017, Madrid.
Samsuri, M. A. Z. A., & Jamal, J. (2017). Takaful agent must foster public understanding of Takaful. Diponegoro Law Review, 2(2), 245. https://doi.org/10.14710/dilrev.2.2.2017.1-14
Siddaway, A. P., Wood, A. M., & Hedges, L. V. (2019). How to do a systematic review: A Best practice guide for conducting and reporting narrative reviews, meta-analyses, and meta-syntheses. Annual Review of Psychology (Vol. 70). https://doi.org/10.1146/annurev-psych-010418-102803
Sommer, L. (2011). The theory of planned behaviour and the impact of past behaviour. International Business & Economics Research Journal (IBER), 10(1), 91–110. https://doi.org/10.19030/iber.v10i1.930
Soto, C. (2018). Big five personality traits. The SAGE Encyclopedia of Lifespan Human Development, 2(March). https://doi.org/10.4135/9781506307633.n93
Strand, R., & Freeman, R. E. (2015). Scandinavian cooperative advantage: The theory and practice of stakeholder engagement in Scandinavia. Journal of Business Ethics, 127(1), 65–85. https://doi.org/10.1007/s10551-013-1792-1
Wijaya, Nasuka, & Hidayat. (2021). Salesperson ethics behavior as antecedent of Islamic banking customer loyalty. Journal of Islamic Marketing. (In Press). https://doi.org/10.1108/JIMA-04-2020-0100
Zhang, K. (2018). Theory of planned behavior: Origins, development and future direction. International Journal of Humanities and Social Science Invention (IJHSSI), 7(5), 76–83. Retrieved from www.ijhssi.org
Zhen-Qi, J., & Guang-Jin, Z. (2021). Impact of perception of performance appraisal politics on affective commitment: Mediate effect of perception of organizational support and differentiation effect of perception attribution. E3S Web of Conferences, 245. https://doi.org/10.1051/e3sconf/202124503035
Copyright (c) 2022 The Journal of Management Theory and Practice (JMTP)
This work is licensed under a Creative Commons Attribution 4.0 International License.