Developing Family Satisfaction with Care in Adult Critical Care Public Hospital Terengganu, Malaysia
In admissions to the intensive care unit (ICU), there is a high possibility of a life-threatening condition and possible emotional distress for family members. When the family is distressed and hospitalized, a significant level of stress and anxiety will be generated among family members, thereby decreasing their ability to make responsible decisions. As a result, the family members need full and up-to-date details, helping them to retain hope, and this contributes to lower stress levels. While there is growing evidence of the effectiveness of shared decision-making for family members who are directly involved in decisions, particularly regarding shared decision-making in the Malaysian context, there is less evidence that supported decisions help overall outcome. This study aims to developing the family satisfaction with decision making in the Intensive Care Unit (FS-ICU)-33 Malay language version of family member’s satisfaction with care and decision making during their stay at the intensive care units. A quantitative, cross-sectional validation study and purposive sampling was conducted from 1st November 2017 and 10 October 2018 to January 2020 among 208 of family members. The family members of the ICU patients involved in this study had an excellent satisfaction level with service care. Higher satisfaction in ICU care resulting in higher decision-making satisfaction and vice versa.
Adams, A. M. N., Mannix, T., & Harrington, A. (2017). Nurses’ communication with families in the intensive care unit – a literature review. Nursing in Critical Care, 22(2), 70–80. https://doi.org/10.1111/nicc.12141
Ahtisham, Y., Subia, P., & Gideon, V. (2016). Family satisfaction with patient care in critical care units in Pakistan: a descriptive cross-sectional study. Nursing Standard (Royal College of Nursing (Great Britain) : 1987), 31(13), 43–52. https://doi.org/10.7748/ns.2016.e10587
Ali, A., Krishnareddy, K., Loney, T., & Hon, H. (2019). Family Satisfaction with Intensive Care Services : A Survey from Three Tertiary Hospital Units. Ibnosina Journal of Medicine and Biomedical Sciences, 11(2), 62–67.
Alsharari, A. F. (2019). The needs of family members of patients admitted to the intensive care unit. Patient Preference and Adherence, 13, 465–473. https://doi.org/10.2147/PPA.S197769
Brown SM, R. D. et al. (2015). Defining patient and family engangement in the intensive care unit. AM J Respiratory Critical Care, 191(3), 358–360. https://doi.org/doi:10.1164/rccm.201410-1936le
Carlson, E. B., Spain, D. A., Muhtadie, L., McDade-Montez, L., & Macia, K. S. (2015). Care and caring in the intensive care unit: Family members’ distress and perceptions about staff skills, communication, and emotional support. Journal of Critical Care, 30(3), 557–561. https://doi.org/10.1016/j.jcrc.2015.01.012
Davidson, J. E., & Zisook, S. (2017). Implementing family-centered care through facilitated sensemaking. AACN Advanced Critical Care, 28(2), 200–209. https://doi.org/10.4037/aacnacc2017102
Ferrando, P., Gould, D. W., Walmsley, E., Richards-Belle, A., Canter, R., Saunders, S., Harrison, D. A., Harvey, S., Heyland, D. K., Hinton, L., McColl, E., Richardson, A., Richardson, M., Wright, S. E., & Rowan, K. M. (2019). Family satisfaction with critical care in the UK: a multicentre cohort study. BMJ Open, 9(8), e028956. https://doi.org/10.1136/bmjopen-2019-028956
Frivold, G., Slettebo, A., Heyland, D. K., & Dale, B. (2018). Family members’ satisfaction with care and decision-making in intensive care units and post-stay follow-up needs-a cross-sectional survey study. Nursing Open, 5(1), 6–14.
Frivold, G., Slettebo, A., Heyland, D. K., Dale, B. B., Slettebø, Å., Heyland, D. K., & Dale, B. B. (2018). Family members’ satisfaction with care and decision-making in intensive care units and post-stay follow-up needs—a cross-sectional survey study. Nursing Open, 5(1), 6–14. https://doi.org/10.1002/nop2.97
Hansen, L., Rosenkranz, S. J., Mularski, R. A., & Leo, M. C. (2016). Family perspectives on overall care in the intensive care unit. Nursing Research, 65(6), 446–454. https://doi.org/10.1097/NNR.0000000000000179
Hashim, F., & Hussin, R. (2012). Family Needs of Patient Admitted to Intensive Care Unit in a Public Hospital. Procedia - Social and Behavioral Sciences, 36(June 2011), 103–111. https://doi.org/10.1016/j.sbspro.2012.03.012
Henrich, N. J., Dodek, P., Heyland, D., Cook, D., Rocker, G., Kutsogiannis, D., Dale, C., Fowler, R., & Ayas, N. (2011). Qualitative analysis of an intensive care unit family satisfaction survey. Critical Care Medicine, 39(5), 1000–1005. https://doi.org/10.1097/CCM.0b013e31820a92fb
Hoque, A. S. M. ., Siddiqui, B. A., Awang, Z., & Baharu, S. M. A. . (2018). European Journal of Management and Marketing Studies Exploratory Factor Analysis Of Entrepreneurial Orientation In The Context Of Bangladeshi Small And Medium Enterprises ( SMES ). European Journal of Management and Marketing Studies, 3(2), 81–94. https://doi.org/10.5281/zenodo.1292331
Hummel, K., Presson, A. P., Millar, M. M., Larsen, G., Kadish, H., & Olson, L. M. (2020). An Assessment of Clinical and System Drivers of Family Satisfaction in the PICU∗. Pediatric Critical Care Medicine, 21(10), E888–E897. https://doi.org/10.1097/PCC.0000000000002394
Hunziker, S., McHugh, W., Sarnoff-Lee, B., Cannistraro, S., Ngo, L., Marcantonio, E., & Howell, M. D. (2012). Predictors and correlates of dissatisfaction with intensive care. Crit Care Med, 40(5), 1554–1561.
Hwang, D. Y., Yagoda, D., Perrey, H. M., Tehan, T. M., Guanci, M., Ananian, L., Currier, P. F., Cobb, J. P., & Rosand, J. (2014). Assessment of satisfaction with care among family members of survivors in a neuroscience intensive care unit. Journal of Neuroscience Nursing, 46(2), 106–116. https://doi.org/10.1097/JNN.0000000000000038
JanardhanIyengar, S. M., Srinivasan, R., Venkateshmurthy, B. M., Katari, Y., & Hiremathada, S. (2019). Family satisfaction in a medical college multidisciplinary Intensive Care Unit (ICU) - How can we improve? Indian Journal of Critical Care Medicine, 23(2), 83–88. https://doi.org/10.5005/jp-journals-10071-23122
Jongerden, I. P., Slooter, A. J., Peelen, L. M., Wessels, H., Ram, C. M., Kesecioglu, J., Schneider, M. M., & Van Dijk, D. (2013). Effect of intensive care environment on family and patient satisfaction: A before-after study. Intensive Care Medicine, 39(9), 1626–1634. https://doi.org/10.1007/s00134-013-2966-0
Karlsson, C., Tisell, A., Engström, A., & Andershed, B. (2011). Family members’ satisfaction with critical care: a pilot study. Nursing in Critical Care, 16(1), 11–18. https://doi.org/10.1111/j.1478-5153.2010.00388.x
Lam, S. M., So, H. M., Fok, S. K., Li, S. C., Ng, C. P., Lui, W. K., Heyland, D. K., & Yan, W. W. (2015). Intensive care unit family satisfaction survey. Hong Kong Medical Journal, 21(5), 435–443. https://doi.org/10.12809/hkmj144385
Ludmir, J., & Netzer, G. (2019). Family-Centered Care in the Intensive Care Unit-What does best practice tell us? Seminars in Respiratory and Critical Care Medicine, 40(5), 648–654. https://doi.org/DOI https://doi.org/ 10.1055/s-0039-1697957.
Maxim, T., Alvarez, A., Hojberg, Y., Antoku, D., Moneme, C., Singleton, A., Park, C., & Matsushima, K. (2019). Family satisfaction in the trauma and surgical intensive care unit: Another important quality measure. Trauma Surgery and Acute Care Open, 4(1), 1–5. https://doi.org/10.1136/tsaco-2019-000302
McKiernan, M., & McCarthy, G. (2010). Family members’ lived experience in the intensive care unit: a phemenological study. Intensive & Critical Care Nursing, 26(5), 254–261.
McLennan, M., & Aggar, C. (2020). Family satisfaction with care in the intensive care unit: A regional Australian perspective. Australian Critical Care, xxxx. https://doi.org/10.1016/j.aucc.2020.01.003
Min, J., Kim, Y., Lee, J.-K., Lee, H., Lee, J., Kim, K. S., Cho, Y.-J., Jo, Y. H., Ryu, H. G., Kim, K., Lee, S.-M., & Lee, Y. J. (2018a). Survey of family satisfaction with intensive care units. Medicine, 97(32), e11809. https://doi.org/10.1097/md.0000000000011809
Min, J., Kim, Y., Lee, J. J.-K. K., Lee, H., Lee, J. J.-K. K., Kim, K. S. K., Cho, Y.-J. J., Jo, Y. H., Ryu, H. G., Kim, K. S. K., Lee, S.-M. M., & Lee, Y. J. (2018b). Survey of family satisfaction with intensive care units A prospective multicenter study. Medicine (United States), 97(32), 1–7. https://doi.org/10.1097/MD.0000000000011809
Mistraletti, G., Umbrello, M., Mantovani, E. S., Moroni, B., Formenti, P., Spanu, P., Anania, S., Andrighi, E., Di Carlo, A., Martinetti, F., Vecchi, I., Palo, A., Pinna, C., Russo, R., Francesconi, S., Valdambrini, F., Ferretti, E., Radeschi, G., Bosco, E., … Iapichino, G. (2017). A family information brochure and dedicated website to improve the ICU experience for patients’ relatives: an Italian multicenter before-and-after study. Intensive Care Medicine, 43(1), 69–79. https://doi.org/10.1007/s00134-016-4592-0
Mohamed, Z. (2016). Needs of Family Members of Critically Ill Patients in a Critical Care Unit at Universiti Kebangsaan Malaysia Medical Centre. Medicine & Health, 11(1), 11–21. https://doi.org/10.17845/mh.2016.1101.03
Norhayati Mohd Noor, Aniza Abd. Aziz,Mohd Rosmizaki Mostapa, Z. A. (2015). Validation of the Malay Version of the Inventory of Functional Status after Childbirth Questionnaire. BioMed Research International, 2015(5). https://doi.org/http://dx.doi.org/10.1155/2015/972728
Osborn, T. R., Curtis, J. R., Nielsen, E. L., Back, A. L., Shannon, S. E., & Engelberg, R. A. (2012). Identifying elements of ICU care that families report as important but unsatisfactory: Decision-making, control, and ICU atmosphere. Chest, 142(5), 1185–1192. https://doi.org/10.1378/chest.11-3277
Pagnamenta, A., Bruno, R., Gemperli, A., Chiesa, A., Previsdomini, M., Corti, F., Merlani, P., Cottini, S., Llamas, M., & Rothen, H. U. (2016). Impact of a communication strategy on family satisfaction in the intensive care unit. Acta Anaesthesiologica Scandinavica, 60(6), 800–809. https://doi.org/10.1111/aas.12692
Schwarzkopf, D., Behrend, S., Skupin, H., Westermann, I., Riedemann, N. C., Pfeifer, R., Günther, A., Witte, O. W., Reinhart, K., & Hartog, C. S. (2013). Family satisfaction in the intensive care unit: A quantitative and qualitative analysis. Intensive Care Medicine, 39(6), 1071–1079. https://doi.org/10.1007/s00134-013-2862-7
Scott, P., Thomson, P., & Shepherd, A. (2019). Families of patients in ICU: A Scoping review of their needs and satisfaction with care. Nursing Open, 6(3), 698–712. https://doi.org/10.1002/nop2.287
Stricker, K. H., Kimberger, O., Schmidlin, K., Zwahlen, M., Mohr, U., & Rothen, H. U. (2009). Family satisfaction in the intensive care unit: What makes the difference? Intensive Care Medicine, 35(12), 2051–2059. https://doi.org/10.1007/s00134-009-1611-4
Thimmapur, R. M., Raj, P., Raju, B., Kanmani, T. R., & Reddy, N. K. (2018). Caregivers satisfaction with intensive care unit services in tertiary care hospital. International Journal of Critical Illness and Injury Science, 8(4), 184–187.
Torke, A. M., Callahan, C. M., Sachs, G. A., Wocial, L. D., Helft, P. R., Monahan, P. O., Slaven, J. E., Montz, K., Burke, E. S., & Inger, L. (2018). Communication Quality Predicts Psychological Well-Being and Satisfaction in Family Surrogates of Hospitalized Older Adults: An Observational Study. Journal of General Internal Medicine, 33(3), 298–304.
Yahaya, T. A. B., Idris, K., Suandi, T., & Ismail, I. A. (2018). Adapting instruments and modifying statements: The confirmation method for the inventory and model for information sharing behavior using social media. Management Science Letters, 8(5), 271–282. https://doi.org/10.5267/j.msl.2018.4.021
Copyright (c) 2021 The Journal of Management Theory and Practice (JMTP)
This work is licensed under a Creative Commons Attribution 4.0 International License.