Developing Family Satisfaction with Care in Adult Critical Care Public Hospital Terengganu, Malaysia

  • Wan Nor Aliza Wan Abdul Rahman School of Nursing Science, Faculty of Medicine, UniSZA, Gong Badak Campus, Kuala Nerus, Terengganu
  • Abdul Karim Othman Department of Anaesthesia and Intensive Care, Faculty of Medicine, UniSZA, 20400 K. Terengganu, Terengganu.
  • Yuzana Mohd Yusop School of Nursing Science, Faculty of Medicine, UniSZA, Gong Badak Campus, Kuala Nerus, Terengganu
  • Asyraf Afthanorhan Faculty of Business and Management, University Sultan Zainal Abidin. UniSZA
  • Hasnah Zani School of Nursing Science, Faculty of Medicine, UniSZA, Gong Badak Campus, Kuala Nerus, Terengganu
  • Siti Suhana Zakaria School of Nursing Science, Faculty of Medicine, UniSZA, Gong Badak Campus, Kuala Nerus, Terengganu
Keywords: family, satisfaction, satisfaction care, care service, developing, adult critical care

Abstract

In admissions to the intensive care unit (ICU), there is a high possibility of a life-threatening condition and possible emotional distress for family members. When the family is distressed and hospitalized, a significant level of stress and anxiety will be generated among family members, thereby decreasing their ability to make responsible decisions. As a result, the family members need full and up-to-date details, helping them to retain hope, and this contributes to lower stress levels. While there is growing evidence of the effectiveness of shared decision-making for family members who are directly involved in decisions, particularly regarding shared decision-making in the Malaysian context, there is less evidence that supported decisions help overall outcome. This study aims to developing the family satisfaction with decision making in the Intensive Care Unit (FS-ICU)-33 Malay language version of family member’s satisfaction with care and decision making during their stay at the intensive care units. A quantitative, cross-sectional validation study and purposive sampling was conducted from 1st November 2017 and 10 October 2018 to January 2020 among 208 of family members.  The family members of the ICU patients involved in this study had an excellent satisfaction level with service care. Higher satisfaction in ICU care resulting in higher decision-making satisfaction and vice versa.

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Published
2021-05-05
How to Cite
Wan Abdul Rahman, W. N. A., Abdul Karim Othman, Yuzana Mohd Yusop, Asyraf Afthanorhan, Hasnah Zani, & Siti Suhana Zakaria. (2021). Developing Family Satisfaction with Care in Adult Critical Care Public Hospital Terengganu, Malaysia. The Journal of Management Theory and Practice (JMTP), 2(2), 31-35. https://doi.org/10.37231/jmtp.2021.2.2.101
Section
Marketing & Management

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